Course summary:

Even the most experienced health care interpreters face situations that challenge their ethics. In certain situations, different ethical principles may seem to indicate contradictory responses or appear to be in conflict with customer service protocols or even basic human empathy. In this session, we will review interpreter codes of ethics and standards of practice, as well as guidelines for ethical decision making. We will analyze different possible outcomes of real-life ethical dilemmas that interpreters have faced and engage in script development exercises to help navigate and resolve these situations when they arise with patients and providers. You will receive a document containing the links to the slides and the video recording.

About the Instructor: 

Johanna Parker is a federally and California certified court interpreter and CCHI Certified Healthcare Interpreter™ and holds an M.A. in Translation and Interpretation (Spanish <>English) from the Middlebury Institute of International Studies at Monterey (MIIS). She is Lead Interpreter for Education and Training at Stanford Health Care, a freelance conference interpreter, and a contract seminar interpreter for the U.S. Department of State. Johanna trains healthcare and court interpreters around the country and is an adjunct professor at MIIS, where she teaches medical interpreting. She was awarded the California Healthcare Interpreting Association's Trainer of the Year award in 2015.

Approved by ATA and CCHI (3.00 hours)